Products
What is EKAI?
EKAI is a sustainable clothing brand committed to creating stylish, high-quality apparel that's gentle on the planet.
Where can I purchase EKAI products?
You can purchase EKAI products directly from our website
How do I place an order on the EKAI website?
Where do I find information relating to size and fitting?
Please refer our product size charts which are listed on each product page
Where do I find the information relating to care instructions?
Care instructions are printed on a label on our products.
Payments
What payment methods does EKAI accept?
Is it safe to give my details when purchasing through the website?
Yes. We utilize SSL (Secure Sockets Layer) certification to encrypt your personal information during the checkout process. This means that any data you provide, such as credit card details or personal information, is secured.
Shipping
How long would it take to receive my order?
Orders are typically processed and dispatched within 2 business days. Please note that the estimated delivery time is usually 2-3 working days. Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.
Do you deliver to regions other than what is mentioned in the checkout page?
Yes, we may be able to arrange delivery via an international Courier. Please contact us at [email protected].
Returns and Exchanges
What is EKAI's return policy?
Please see our Returns and Exchanges page for information relating to our Returns and Exchanges Policy.
Contacting EKAI
How can I contact EKAI if I have a question or a concern?
You can contact us through our website's contact form, or by emailing us at [email protected]. We'll do our best to respond to your message within 24 hours.
How can I place a wholesale order from EKAI?
Please email us on [email protected]
How can I become a distributor of EKAI products?
We are constantly looking to expand our global reach. Please contact us on [email protected].