At EKAI, we adhere to high quality standards and therefore do not believe in selling products which were returned by customers. Therefore, we urge customers to check the size guide prior to making a purchase. Please review our Return and Exchange Policy below.
- Eligibility: To be eligible for a return, your item should be unused and in the same condition that you received it. It must also be in the original packaging with the hygiene sticker & labels.
- Timeframe: You have 14 days from the date of purchase to initiate a return and must provide evidence of the damage.
- Process: To initiate a return, please contact our customer service team at [email protected] with your order number and details of the product you would like to return. We will provide you with further instructions on how to proceed with the return.
- Shipping: Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and we will provide you with store credit within 10 days.
- Return Cost: Please note that a return cost of $9.99 will be deducted from your overall refund amount.
- Eligibility: We only replace items if there is a manufacturing defect. If you need to exchange it for the same item, please contact our customer service team at [email protected] with your order number and details of the issue.
- Process: Once your exchange request is received and approved, we will provide you with further instructions on how to proceed with the exchange.
- Contact Us: If you have any questions about our Return and Exchange Policy, please contact us at [email protected]